From 2002 through 2005, J. Taylor Consulting provided educational and organization development programs to Norwani Services Ltd., a human resources company located on the Turks and Caicos Islands in the British West Indies. J. Taylor Consulting developed and delivered skill building workshops and process redesign programs to a variety of businesses and governmental agencies including: The Customs and Immigration Departments of TCI, Airport Security, The Grace Bay CLub, McLean/McNally Attorneys, Point Grace, Prestigious Properties, Provo Building Supplies, The Sands Hotel, Spence Security, and WIV Cable.

• ARAMARK

  • Interactive Skill Building Workshop
  • Time Management
  • Customer Service
  • Planning & Prioritization

  Since its inception TCG has provided the ServiceMaster Company a variety of workshops from our Skills Enhancement catalogue. TCG has worked with the administrative staff and the departmental director at the Ira Davenport Hospital, NY, the administrative staff at the Plymouth Meeting office, PA, the support staff at West Penn Health System, PA, the Integrated Services Department at the Tenet Health System in MO, and the corporate People Services Division, IL.

• CalOPTIMA, Inc.

  • Skills for Teams
  • MBTI
  • Team Coaching

  CalOptima maintains a strong customer focus that enables them to provide quality customer service to all their clients. In 1999-2000 they were designing training/development programs around the theme "Working in a Team Environment". Their management team had expressed the need for additional information on communicating, problem solving in teams and running meetings effectively. CalOPTIMA wanted to provide their people with innovative, interactive programs that would enhance and extend their current skill levels and cooperative working environment.

  TCG designed and presented multiple session of our copyrighted workshop Skills for Teams and provided a series of individualized consulting, coaching sessions for their diversified work teams.

• ComputerAid, Inc.

  • Myers Briggs Type Indicator
  • Communication Skills Building

  In today’s world, selling IT products and services is a highly competitive adventure. The challenge for the sales group at CAI was to meet their individual goals as they worked in a team structure. TCG provided support to the sales team by administering and analyzing their individual and group strengths using the MBTI. In order to increase their working relationships the team was facilitated through a series of experiential initiatives that allowed them to expand their individual capabilities while appreciating the diversity of their team.

• Jennersville Regional Hospital

  • Process Redesign
  • Action Team Facilitation

  TCG was contracted by Jennersville Regional Hospital (formerly Southern Chester County Medical Center) to facilitate the team responsible for the redesign of the Emergency Services Department patient care delivery system. The uniqueness of that redesign was based on the input from the team members who represented medical staff, medical center administration and the community. The redesign resulted in a quantifiable, patient oriented, timely delivery of services to a diverse patient population.

• Main Line Chamber of Commerce

  • Facilitation for Leadership Main Line
  • Process Redesign

  TCG is proud to serve as the facilitator for the Main Line Chamber’s signature program Leadership Main Line. In an effort to develop future community leaders in the region, the Chamber established the Leadership Main Line program in 2002. Leadership Main Line provides an intensive eight-month curriculum that includes valuable lessons about the infrastructure of the Main Line. Graduates benefit personally and professionally, but the big winner is the community as more qualified leaders are developed.

  TCG is also leading the process design that will perpetuate Leadership Main Line as the Main Line’s premier program for community and professional development.

• Marsh Creek Signs, Inc.

  • Organizational Assessment
  • Process Redesign
  • Strategic Planning

  Marsh Creek Signs, Inc. began in 1980 as a one person sign and truck lettering business headquartered in the back of a 1975 VW bug. Today Marsh Creek’s sign output has expanded to include digitally printed graphics, sandblasted signs with gold leaf, and portraits hand painted on residential signs. Now was the time for Marsh Creek Signs to redesign themselves from the inside out. Working with TCG, Marsh Creek Signs, Inc. developed a strategic plan to support their core values of superior design, creativity, artistry, quality and service. They have written a business plan that reflects their commitment to be “the sign shop of choice for their community”.

• Quantus Communications

  • Organizational Development Consulting
  • Process Design
  • Professional Coaching

  The Quantus Communications provides dynamic communications services to a diverse customer base. As a newly formed, home based company the Quantus Communications was looking for assistance with the development of their organization from the ground up - from systemizing their daily work flow to establishing their business and marketing plans to developing a customer base. Providing personalized performance coaching and organizational development techniques TCG worked with Quantus Communications to design and implement the processes necessary to grow the Quantus Communications into a competitive company within today's communications market.

• Silver Cross Hospital

  • Corporate University
  • Interactive Skill Building Workshops
  • Team Dynamics
  • Professional Coaching
  • Organizational Development Consulting

  TCG has provided facilitation and consultation services to Silver Cross Hospital since 2000. Our services have included: workshop presentations from our Skills Enhancement programs, facilitation and design of team dynamics programs for all levels of leadership, individualized developmental support to Silver Cross's newly established Organizational Development position, and assistance with the design and implementation of the Silver Cross Leadership Academy.

• SPIPolyols, Inc.

  • Process Redesign
  • Action Team Facilitation
  • Customer Survey design, delivery and analyses

  SPIPolyols has experienced multiple changes in recent years. Some of those changes affected customer service and product delivery. It was time to redesign some of their basic production processes and get specific feedback from their customer. TCG facilitated a comprehensive redesign to increase the efficiency and effectiveness of their basic operational functioning in specific response to customer input and product delivery. TCG facilitated a cross functional taskforce that was charged with creating and coordinating a process to close the strategic gaps in the sales, manufacturing, and product delivery. As a result, SPI received valuable feedback from their customers and was able to adjust their processes to meet specific customer needs.

• Thornton Creative, Inc.

  • Myers Briggs Type Indicator
  • Process redesign
  • Executive Coaching

  For nearly a decade Thornton Creative has helped companies and organizations reach their goals through compelling and innovative marketing solutions. Thornton Creative was successful from its beginning. This success was realized through quality products and services, total commitment and long hours. One of the costs of this level of success is a loss of personal time. Thornton Creative’s president knew he needed to make some changes but didn’t know where to start. TCG worked with him to improve his company’s efficiency and effectiveness by revisiting his original goals for the company, redesigning several business processes, and coaching him as he carved out time for himself while the business continued to increase. Now the president of Thornton Creative is harnessing his passion for creative solutions and developing his business and his clients and becoming the entrepreneur he wants to be.

• U.S. Cellular

  • Adventurer Programs
  • Train the Trainer Workshops

  U.S. Cellular was looking for new and different portable adventures that they could use with their training group and facilitate effectively with their varied target audiences. U.S. Cellular is a dynamic organization where people make the difference and where they take their fun seriously. (I really liked that part!) The Taylor Consulting Group presented an interactive showcase of multiple training initiatives. We provided ice breakers/warm-ups, games just for f.u.n.n. activities for all stages of team development, and a simulation game for process designs and project management based on systems theory.

• Vertex, Inc.

  • Corporate University
  • Organizational Development Consulting
  • Action Team Facilitation

  TCG is working with the Employee Development Advisory Team under the direction of the Director for Corporate Learning to design and implement a corporate university that will transition Vertex's current education program into the Vertex University - a developmental process that will support each employee as they grow within Vertex's unique culture. TCG is also providing consultation on additional learning opportunities both internal and external to the company.